When you create an account on uk9, you place your trust in us — and protecting that trust is our greatest responsibility. This page clearly explains what information we collect, why we collect it, where it goes, and how it is kept secure.
When you create an account and use our services on uk9, we collect certain information. This comes from two main sources — what you provide directly and what is automatically collected from your device.
| Data Type | Example | When Collected | Requirements |
|---|---|---|---|
| Identity Information | Name, Date of Birth, NID Number | During registration and KYC | Mandatory |
| Contact Information | Mobile number, email address | At the time of registration | Mandatory |
| Financial Information | BKash/Nagad Number, Bank Account | At the time of payment | Mandatory |
| Identity document | NID, passport scan | During KYC verification | Optional |
| Communication logs | Messages Sent to Support | When using Support | Automatic |
Uk9 never stores your full payment card number. Payment details are processed through a PCI-DSS certified payment gateway and your full card number never reaches our servers.
Uk9 does not collect data without reason. Every piece of information we collect serves a specific purpose, as outlined below:
Uk9 never sends marketing messages without your consent. During registration, you may opt in to receive offers and newsletters. You can unsubscribe from marketing communications at any time through your account settings.
Uk9 never sells your personal data. However, in limited circumstances, certain information may be shared with third parties for specific purposes. These are clearly outlined below:
Uk9 never sells your data to advertisers or data brokers. Your gaming data is never shared with third-party social media companies. This is non-negotiable.
Uk9 applies the highest industry standards to protect your data — not just in words, but through robust technical measures.
All data transmissions are secured with 256-bit SSL/TLS encryption. AES-256 encryption is also applied to data at rest.
PCI-DSS Level 1 certified. Card details are never stored on uk9 servers — tokenization technology is used instead.
With 2FA enabled, your password alone is not enough to log in. Access to your account requires a mobile OTP.
Only authorized uk9 staff who genuinely need access can view your data — not everyone on the team.
Uk9 also conducts regular security audits, penetration testing, and vulnerability assessments. Any potential security risks are identified and addressed without delay.
Uk9 uses cookies to ensure the website functions properly and to improve your experience. Cookies are small text files stored in your browser. Below are the types of cookies used on uk9:
You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of uk9.
As a uk9 member, you have full rights over your own data. You may exercise any of the following rights at any time:
You may request to view what personal data uk9 holds about you.
To correct inaccurate or outdated information, submit a request to uk9 Support.
You may request deletion of your data at any time, except where retention is required by law.
You may request a copy of your personal data.
You may request that the processing of your data be restricted for specific purposes.
You can opt out of marketing communications at any time.
To exercise any of your rights, please Help Center Contact us or email support@uk9.im. uk9 will respond within 30 business days.
Uk9 does not retain data longer than necessary. Different types of data are kept for different periods:
Once the specified retention period has passed, your data is securely deleted or anonymized so that it can no longer be linked to you.
Uk9 is strictly for individuals aged 18 and above. We never knowingly collect personal information from minors.
If there is evidence that a minor has registered on uk9, that account will be immediately suspended and all collected data will be deleted. If a parent or guardian suspects their child is using uk9, they should contact us immediately at Help Center contact us.
Uk9 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, a notification will be sent to your registered email or mobile number.
Continued use of uk9 after any changes takes effect will be considered acceptance of the updated policy. If you do not agree with the changes, you may request account closure.
For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. uk9's dedicated privacy team will handle your matter promptly and confidentially.
The fastest way. uk9's Help Center and reach us via Live Chat. We're available 24/7 in Bangla.
For detailed privacy-related complaints: privacy@uk9.im — uk9 will respond within 7 business days.
Every security measure we have in place is built to protect your privacy
Every click and every transaction on uk9 is protected with military-grade encryption. No third party can access your data.
Maximum EncryptionSelling user data has no place in uk9's business practices. Your data is never shared with any advertiser outside of uk9.
No data salesWithin uk9, only authorised staff can access your data. Every access is logged and monitored.
Restricted accessUk9's systems are audited annually by independent third-party experts. Any vulnerabilities identified are resolved promptly.
Annual AuditAt uk9, you're in control — decide what information you share, whether you receive marketing, and whether cookies are enabled. Every choice is yours.
Full controlFor any privacy concerns, uk9's dedicated privacy team will respond within 7 business days.
Dedicated Privacy TeamOver 100,000 members across Bangladesh play on uk9 with complete peace of mind — because they trust uk9 to keep their data safe. Join now and enjoy a secure experience.